Returns & Exchanges

At Sonderegger & Co. AG, we are committed to your satisfaction and offer a 30-day return window for all unworn fashion items in their original packaging. We strive to make your exchange or refund process as seamless as the rest of your shopping experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original boxes with all tags attached, and include the printed return slip provided in the portal.

• 3.
  Ship the Items

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.